Essential Duties and Responsibilities:
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements Meet customer requirements through first contact resolution
- Prepare complete and accurate work and update customer file
- Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
- Effectively transfer misdirected customer requests to an appropriate party
- Contribute ideas on ways to resolve problems to better serve the customer
- Participate in activities designed to improve customer satisfaction and business performance
- Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
- Offer solutions to issues that are often non-standard/non-routine and require some clarification
Qualifications:
- High School education or GED
- Successful completion of criminal background check and drug screen
- Knowledge of basic computer operations
- Courteous with strong customer service orientation
- Dependable with proficient attention to detail
- Good listening and responding skills
- Must be flexible with the ability to adapt to changes quickly and think conceptually
- Possess insight into self and others
- Solid problem solving skills
- Outdoor fishing and shooting sports experience a plus
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