Essential Duties/Responsibilities

• Develop and consistently update a working knowledge of all company systems, product lines, customer programs and offerings.
• Manage time effectively, meet personal goals and work effectively with other members of the Telemarketing Team.
• Identify and evaluate all potential customers within the assigned sales rep. territories.
• Accurately process customer transitions such as orders, quotes or returns.
• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Identify trends in customer satisfaction or dissatisfaction.
• Recommend alternate products based on cost, availability or specifications.
• Proactively recommend items needed by customer to increase customer satisfaction and improve transaction profitability.
• Communicate to the purchasing department unexpected increases or decreases in demand for products.
• Travel in support of sales or training meetings, customer site visits or trade shows as required or requested.

Qualifications

College degree, or two years related experience and/or training; or equivalent combination of education and experience. Candidate should be courteous with strong customer service orientation. Outdoor fishing and shooting sports experience a plus.

Candidate must have the ability to perform light hand activity work at a computer/telephone station in an office environment. Must have knowledge of basic computer operations. Position is primarily sedentary.